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Amplifying Administrative Burden
How Poor Technology Choices Can Magnify the Challenges Faced by Those Seeing Government Services For every 10 people who said they successfully filed for unemployment benefits during the previous four weeks three to four additional people tried to apply but could not get through the system to make a claim. Two additional people did not […]
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Process Eats Culture for Breakfast
Famed management consultant Peter Drucker is often credited with the phrase “culture eats process for breakfast.” You can’t change organizations by implementing new processes alone, so the thinking goes, you have to foster a new culture in order to drive real change. To understand the degree to which this idea is accepted as management philosophy […]
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Towards Ethical Algorithms
Old tools & new challenges for governments There is a common misconception that data-driven decision making and the use of complex algorithms are a relatively recent phenomenon in the public sector. In fact, making use of (relatively) large data sets and complex algorithms has been fairly common in government for at least the past few […]
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Driving Innovation Beyond The Big City
In late 2014, I had a chance to present on the main stage at the annual Code for America Summit in San Francisco. To the surprise of very few people, I was there to talk about cities and data. Earlier that year, I had finished up my term as the first Chief Data Officer for […]
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Operation Data Liberation
I’ve had the opportunity recently to talk to people in several different city governments that are facing a common challenge — how to liberate operational data from a legacy system. This is a challenge that lots of city governments face, and it strikes me that there are some common lessons that can be derived from cities that […]
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Read My Book
Late last year, I wrote a book devoted to civic hacking based on my experience working in state and local government, and inside civic tech communities. It’s a book meant for public servants and people working inside government who want to connect with innovators and technologists outside of the bureaucracy. The premise is simple – […]
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Building the Government Data Toolkit
We live in a time when people outside of government have better tools to build things with and extract insights from government data than governments themselves. These tools are more plentiful, more powerful, more flexible, and less expensive than pretty much everything government employees currently have at their disposal. Governments may have exiting relationships with […]
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The Changing Role of the Government CDO
The title of “Chief Data Officer” – once an uncommon one in state and municipal governments – is becoming less uncommon. And that’s a very good thing for public sector innovation. As recently as a few years ago, Chief Data Officers were found almost exclusively in big city governments like Chicago, New York and Philadelphia. […]
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Coming Back from the Brink
Last August, a study from the Century Foundation identified cities in Upstate New York as places with some of the highest concentrations of poverty for African American and Hispanic populations anywhere in the nation. The problem is particularly acute in the City of Syracuse which holds the distinction of having the highest level of poverty […]
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Building the Engine of Change
The term “civic tech” gets used a lot, and it often means different things to different people. To me, this has always meant that the work being done in this area is dynamic, growing, and evolving rapidly – all good things that suggest the impact of civic technology will ultimately be broad and durable. I’ve […]
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Civic Innovations 