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Crisis-driven Technology Investment
It has never been more important for people in the civic tech community to understand the public budgeting process, to know the actors and the influencers, and have tactics for influencing budget outcomes, then it is right now.
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Mashed Potatoes and Digital Modernization
So much of the work we do to improve government digital services involves breaking big things down into smaller pieces.
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More Writing, Less Words
More posts. Shorter words. It’s time to leave the bird site and all the bad habits I picked up there behind.
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PFC: A Cautionary Tale for Civic Tech
In a month of chaotic vaccine distribution rollouts, no government’s effort has been more dysfunctional, or controversial, than that of Philadelphia. To spearhead delivery of COVID-19 vaccines to city residents, the City of Philadelphia decided to partner with a young startup called Philly Fighting COVID (PFC).
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On Unbecoming a Hotshot
My four-year anniversary at my current job snuck up on me a few weeks back. It’s not an anniversary I have a lot of experience with — it’s been a while since I worked somewhere for four years in a row. My professional career has taken me on an interesting journey, and I’ve bounced around […]
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Virtuous Roadblocks and Digital Service Delivery
If Men were angels, no government would be necessary. If angels were to govern men, neither external nor internal controls on government would be necessary. In framing a government which is to be administered by men over men, the great difficulty lies in this: you must first enable the government to control the governed; and […]
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Filling up the Civic Tech Toolbox
It’s sort of a cliche to say it these days, but digital transformation in government is largely not about technology. It seems like this is an idea that has broad consensus, but much of the work that gets done in and around government technology modernization still views problems solely through the lens of technology. What […]
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Amplifying Administrative Burden
How Poor Technology Choices Can Magnify the Challenges Faced by Those Seeing Government Services For every 10 people who said they successfully filed for unemployment benefits during the previous four weeks three to four additional people tried to apply but could not get through the system to make a claim. Two additional people did not […]
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Process Eats Culture for Breakfast
Famed management consultant Peter Drucker is often credited with the phrase “culture eats process (or strategy) for breakfast.” You can’t change organizations by implementing new processes alone, so the thinking goes, you have to foster a new culture in order to drive real change. To understand the degree to which this idea is accepted as […]
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Towards Ethical Algorithms
Old tools & new challenges for governments There is a common misconception that data-driven decision making and the use of complex algorithms are a relatively recent phenomenon in the public sector. In fact, making use of (relatively) large data sets and complex algorithms has been fairly common in government for at least the past few […]
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Civic Innovations 