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AI in Government and Why Data Matters
I had a chance recently to be interviewed for the OrangeSlices Podcast about how governments are using AI – and some of the risk, challenges, and opportunities they face. Continue reading
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Patience is a Virtue: The Smart Approach to AI Investments for Government
By improving how they collect, clean, and govern data, agencies can ensure they are ready to leverage the best AI tools when the time is right. Continue reading
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Software Delivery Platforms: The Original Low-Code Platforms
At their core, both low-code platforms and software delivery platforms share a common goal: making it easier to build digital solutions that meet the needs of users. Continue reading
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Searching For Patterns in Digital Modernization
We need to find new patterns to guide the work of digital service teams in government to lay the foundation for the next generation of public services Continue reading
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Using generative AI to transform policy into code
Last week, I took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery. Continue reading
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AI Can’t Save Us By Itself
Who do we hold accountable for decisions that get made or actions that are taken by government when some part of the decision making has been ceded to an algorithm or an AI model? Continue reading
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Two clear signs that you might be under-investing in your software delivery platform
As agencies use platforms to support these efforts, issues occasionally crop up. In this post, I talk about two common issues, what they mean, and how they can be fixed. Continue reading
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The end of the beginning for IRS Direct File
The next challenge for the IRS, and for other federal agencies working to deploy new digital services, is to sustain the momentum after they are rolled out and ensure that these new solutions continue to meet the needs of users in the years ahead. Continue reading
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Parking Signs and Possible Futures for LLMs in Government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information. Continue reading
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Starting to Believe in Central New York
The City of Syracuse, New York is on the cusp of massive change that will remake our city. Are people ready to believe that the change is real? Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 