business
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The Third Wave of Government Disruption
It’s both inaccurate and potentially dangerous to view AI’s rise in government as an isolated phenomenon. What we’re witnessing is the latest wave in a historical pattern with profound implications for the way that governments operate and how they serve those in need. Continue reading
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Conway’s Law and the challenge of building software in government
Good news, you’ve discovered that Conway’s Law is what is causing issues with your government software development team. Bad news is the typical approach to addressing the problem doesn’t work well inside government. Continue reading
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Patience is a Virtue: The Smart Approach to AI Investments for Government
By improving how they collect, clean, and govern data, agencies can ensure they are ready to leverage the best AI tools when the time is right. Continue reading
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Using generative AI to transform policy into code
Last week, I took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery. Continue reading
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Preparing for an AI Future in Government Service Delivery
When we hear industry observers and AI experts tell us today that governments can reap the benefits of the latest wave of AI innovation if they organize and prepare their data, they are right – but this is not a new insight. This has always been true. Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 