innovation
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Infrastructure as Code for AI: The Rapid Evolution of Agent Instructions
AI coding agent instructions have evolved from simple markdown files to sophisticated orchestration frameworks in months, not years. For government, this rapid maturation offers new opportunities for collaboration that traditional code sharing never achieved. Continue reading
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Designing for delegation
Agentic, delegation-based services could reshape how people access government, cutting administrative burden – if agencies start building the right design patterns now. Continue reading
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AI instructions as platform infrastructure
Software delivery platforms provide reusable building blocks that reduce complexity. AI accelerates custom software development. The next evolution? Treating AI coding agent instructions as core platform infrastructure. Continue reading
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Revisiting an Old Idea: Building a Rules Engine with CouchDB
Recently, I decided to dust off this old project and give it the attention it deserves. Using CouchDB’to build a sophisticated, scalable, easily managed rules engine. Continue reading
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Searching For Patterns in Digital Modernization
We need to find new patterns to guide the work of digital service teams in government to lay the foundation for the next generation of public services Continue reading
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Two clear signs that you might be under-investing in your software delivery platform
As agencies use platforms to support these efforts, issues occasionally crop up. In this post, I talk about two common issues, what they mean, and how they can be fixed. Continue reading
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Parking Signs and Possible Futures for LLMs in Government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information. Continue reading
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Preparing for an AI Future in Government Service Delivery
When we hear industry observers and AI experts tell us today that governments can reap the benefits of the latest wave of AI innovation if they organize and prepare their data, they are right – but this is not a new insight. This has always been true. Continue reading
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Government Agencies Need AI Laboratories
Governments need ways to safely experiment with new generative AI tools to discover for themselves what works best for those they serve. Continue reading
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Embracing Blamelessness to Improve Government Services
Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues in their own systems, could help government agencies provide better services to those who need them. Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 