Civic Tech
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Filling up the Civic Tech Toolbox
It’s sort of a cliche to say it these days, but digital transformation in government is largely not about technology. It seems like this is an idea that has broad consensus, but much of the work that gets done in and around government technology modernization still views problems solely through the lens of technology. What… Continue reading
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Amplifying Administrative Burden
How Poor Technology Choices Can Magnify the Challenges Faced by Those Seeing Government Services For every 10 people who said they successfully filed for unemployment benefits during the previous four weeks three to four additional people tried to apply but could not get through the system to make a claim. Two additional people did not… Continue reading
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Process Eats Culture for Breakfast
Simply telling agencies what they need to do misses the influence of existing processes — all working exactly as designed — on technology project outcomes. The need to reform these fundamental processes underscores that our most important work is not about technology. Continue reading
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Towards Ethical Algorithms
Old tools & new challenges for governments There is a common misconception that data-driven decision making and the use of complex algorithms are a relatively recent phenomenon in the public sector. In fact, making use of (relatively) large data sets and complex algorithms has been fairly common in government for at least the past few… Continue reading
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Driving Innovation Beyond The Big City
In late 2014, I had a chance to present on the main stage at the annual Code for America Summit in San Francisco. To the surprise of very few people, I was there to talk about cities and data. Earlier that year, I had finished up my term as the first Chief Data Officer for… Continue reading
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Read My Book
Late last year, I wrote a book devoted to civic hacking based on my experience working in state and local government, and inside civic tech communities. It’s a book meant for public servants and people working inside government who want to connect with innovators and technologists outside of the bureaucracy. The premise is simple –… Continue reading
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Building the Engine of Change
The term “civic tech” gets used a lot, and it often means different things to different people. To me, this has always meant that the work being done in this area is dynamic, growing, and evolving rapidly – all good things that suggest the impact of civic technology will ultimately be broad and durable. I’ve… Continue reading
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Meeting in the Middle
There’s an interesting piece on open data APIs on GovTech that echos a lot of the things I’ve thought and said about government APIs over the past few years. It’s worth a read. APIs are an increasingly important way that governments make their open data available to outside users. Typically, when we talk about open… Continue reading
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The Last Mile of Public Service Delivery
The most important thing about civic technology has nothing to do with technology at all. The term “civic technology” gets used a lot, and it may mean different things to different people. I think this highlights the fact that the work being done in this area is dynamic, growing, and evolving rapidly — all good… Continue reading
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Civic Tech Organizing: A Tale of Two Cities
In early 2012, I had the opportunity to present at the annual South by Southwest Interactive Conference in Austin, TX. The focus of my presentation was the lessons learned from two civic hacking events in late 2011 that I had helped organize in Philadelphia and Baltimore. This was an exciting time for me professionally. After… Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 