civictech
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AI Agents aren’t as radical as they sound
People think AI agents and delegation-based digital services are a radical idea. But people delegate all kinds of interactions with government to third parties today. It’s way more common than you might think. Understanding the kinds of services that people delegate, and the reasons that they choose to delegate are critical to inform how we… Continue reading
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Searching For Patterns in Digital Modernization
We need to find new patterns to guide the work of digital service teams in government to lay the foundation for the next generation of public services Continue reading
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Two clear signs that you might be under-investing in your software delivery platform
As agencies use platforms to support these efforts, issues occasionally crop up. In this post, I talk about two common issues, what they mean, and how they can be fixed. Continue reading
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On Unbecoming a Hotshot
My four-year anniversary at my current job snuck up on me a few weeks back. It’s not an anniversary I have a lot of experience with — it’s been a while since I worked somewhere for four years in a row. My professional career has taken me on an interesting journey, and I’ve bounced around Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 