Development Tools
Category for discussing development tools and IDE’s for VoiceXML and voice applications.
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The Hidden Costs of Robotic Process Automation in Government
Robotic process automation is increasingly popular as a way to speed up government work. But this isn’t always the answer — and at times, it may cause an agency unforeseen headaches down the road. Continue reading
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How DevOps Improves the Customer Experience
DevOps is an approach that agencies can use to deliver high-quality, secure software to their customers. In the end, this is what matters most for government agencies and those they serve. Continue reading
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How AI and LLMs will change government websites
With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies. Continue reading
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JavaScript for Policy Makers
This is a highly technical talk focused on the tradeoffs facing front-end developers as they make decisions around how to use JavaScript in their applications. I think it is a perfect talk for government policy makers to watch – even those that don’t have a clue about building web apps. Continue reading
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Real Results for Government with Generative AI
It can be hard to cut through all the hype and hysteria around ChatGPT and Generative AI. For government agencies, states, and cities, focusing on what matters most is the best way to ensure these sophisticated new tools bring real value to those that need it most. Continue reading
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Which Less is More?
There’s no shortage of hype these days surrounding ChatGPT, LLMs and other generative AI tools. A good way for governments to cut through the hype and determine if these tools provide real value in helping to develop digital solutions is to ask whether they are interested in WRITING less code, or writing LESS code. Continue reading
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The Federal Government Needs Platform Evangelists
If shared services like Login.gov are going to be successful in the long run, they need a healthy, vibrant, and growing community of users around them. This is a job that is perfectly suited for a platform evangelist. Continue reading
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A cloud migration is like a kitchen remodel
It just so happens that things like renovating a kitchen or putting an addition on your house can hold valuable lessons for moving systems to the cloud. Continue reading
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Platforms: More value, more quickly, more securely
This post will focus on how platforms enable agencies to move more quickly and address some of the specific challenges facing product teams as they build digital services. Continue reading
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Accelerating the ATO process with a platform approach
Embracing a platform approach can help agencies lower barriers to deployment of software and more efficiently deliver important services to the public. Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 