mheadd
-
Embracing Blamelessness to Improve Government Services
Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues in their own systems, could help government agencies provide better services to those who need them. Continue reading
-
What Old Airplanes Can Teach Government About Adopting Artificial Intelligence
Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of AI tools like ChatGPT, we can learn many lessons from the former when deciding how to use the latter. Continue reading
-
What to know about no code development tools
Low-code and no-code tools present an attractive option for government agencies under pressure to deliver new digital solutions quickly. But they also come with tradeoffs. Understanding these tradeoffs is important for agencies to position themselves to most effectively deliver new and improved digital services. Continue reading
-
Friction as Security
Too often, the concept of friction as a control mechanism finds its way into the software and technology platforms that are used by government agencies. There is a better way. Continue reading
-
The Hidden Costs of Robotic Process Automation in Government
Robotic process automation is increasingly popular as a way to speed up government work. But this isn’t always the answer — and at times, it may cause an agency unforeseen headaches down the road. Continue reading
-
How DevOps Improves the Customer Experience
DevOps is an approach that agencies can use to deliver high-quality, secure software to their customers. In the end, this is what matters most for government agencies and those they serve. Continue reading
-
How AI and LLMs will change government websites
With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies. Continue reading
-
JavaScript for Policy Makers
This is a highly technical talk focused on the tradeoffs facing front-end developers as they make decisions around how to use JavaScript in their applications. I think it is a perfect talk for government policy makers to watch – even those that don’t have a clue about building web apps. Continue reading
-
Real Results for Government with Generative AI
It can be hard to cut through all the hype and hysteria around ChatGPT and Generative AI. For government agencies, states, and cities, focusing on what matters most is the best way to ensure these sophisticated new tools bring real value to those that need it most. Continue reading
-
Requiem for Procurement Reform
Much of the work that is done to build, deliver, and support government digital services comes from private vendors. It’s naive to think that we’ll ever improve these services as much as we hope without changing the outcomes that are possible through existing procurement rules and practices. Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 