Open311
-
E-Mail Makes a Comeback
As a communication medium, I think e-mail is making a comeback. Don’t call it a comeback; I’ve been here for years. – Ladies Love Cool James I realize this seem patently ridiculous to anyone working furiously towards a state of inbox zero, or that struggles to maintain a reasonable number of unread e-mails in their… Continue reading
-
The Next Big Thing: Open311 Inquiry API
Earlier this month, Philip Ashlock of OpenPlans published a nice Open311 “wish list” for the new year. There is a lot of exciting stuff on this list, and Phil’s thoughts are sure to be the basis for lots of innovative and interesting work in 2012. When people think about the “Open311 standard” they typically think… Continue reading
-
What Does A Civic Startup Look Like?
In my last post, I made reference to some of the qualities of civic startups – the special and important things about these kinds of small, agile companies that set them apart from other startups. I think clarifying what civic startups are (and what they are not), as well as what we expect them to… Continue reading
-
Time to Get Tough with 311 Vendors
Big news recently in the Open311 world. Lagan – a technology company that provides solutions for local government, including 311 systems – has announced the launch of an integration toolkit to allow “local government customers worldwide to receive and action service requests via social networks, mobile applications and third-party websites.” This is good news for… Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 