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Maybe We Shouldn’t Call Them AI “Agents”

We should think about how we use the word “agent.” The words we choose matter: they shape understanding, trust, and how people perceive technology’s role in public service. Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.