311
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Time to Get Tough with 311 Vendors
Big news recently in the Open311 world. Lagan – a technology company that provides solutions for local government, including 311 systems – has announced the launch of an integration toolkit to allow “local government customers worldwide to receive and action service requests via social networks, mobile applications and third-party websites.” This is good news for Continue reading
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Twitter, Facebook, Geotagging and 311
Several weeks back, I wrote a quick post about the new locational functionality being rolled out in Twitter. Now that this new functionality is being supported by more and more Twitter clients, I think its time for an object lesson in how Twitter’s new locational feature (and soon Facebook’s) can be used to engage citizens Continue reading
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Command Line GeoTwitter
A few months back I wrote a quick post about tweeting from the command line. With the recent announcement that Twitter’s location feature is starting to go live, I decided to revisit this idea, with an eye toward adding locational information. (I am, at heart, a cheapskate – I could have bought one of the Continue reading
About Me
I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.
Civic Innovations 