Civic Innovations

Technology, Government Innovation, and Open Data

Speech Recognition for Open311

Really excited about a new project I started recently to enable phone-based speech recognition for 311 service requests.

Here is a screen cast demonstrating the solution.

I write about it in detail on the Tropo blog. Head on over the get the details, or check out the code for this solution (still a work in progress, but under active development) on GitHub.

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About Me

I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.

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