Civic Innovations

Technology, Government Innovation, and Open Data

Citizen Service and 311 Session Recap

The video from the first session I moderated at the Manor.GovFresh event is now online.

http://www.ustream.tv/flash/video/9707092?v3=1

This session focused on handling citizen requests for non-emergency service and 311. We were very fortunate to have a great panel for the discussion:

I’ve also shared the slides I used to kick the panel off.

Citizen service & 311http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=citizenservice311-100921120843-phpapp02&stripped_title=citizen-service-311&userName=mheadd

View more presentations from Mark Headd.

My next session takes place this afternoon, focusing on open government data.

Looking forward to hearing from the Texas.gov team and all of the cool things that they have done with open data.

Stay tuned!

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About Me

I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.

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