I’ve seen Tweets all morning coming out of the Personal Democracy Forum Conference about New York City’s 311 service. Looks like NYC 311, in addition to being on the web, is now also on Skype (user name is nyc311) and on Twitter.
I’m following @311NYC on Twitter now, and I’ve also added it to my Skype contacts (not sure yet if they support voice/video calls, or chat).
Now, if they’d open up their 311 service via an API (like Washington DC is doing), then they’d be cooking with gas. Good stuff! Hope to see more of this.