Civic Innovations

Technology, Government Innovation, and Open Data

NYC 311 Gets Skyped, Twittified!

I’ve seen Tweets all morning coming out of the Personal Democracy Forum Conference about New York City’s 311 service. Looks like NYC 311, in addition to being on the web, is now also on Skype (user name is nyc311) and on Twitter.

I’m following @311NYC on Twitter now, and I’ve also added it to my Skype contacts (not sure yet if they support voice/video calls, or chat).

Now, if they’d open up their 311 service via an API (like Washington DC is doing), then they’d be cooking with gas. Good stuff! Hope to see more of this.

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About Me

I am the former Chief Data Officer for the City of Philadelphia. I also served as Director of Government Relations at Code for America, and as Director of the State of Delaware’s Government Information Center. For about six years, I served in the General Services Administration’s Technology Transformation Services (TTS), and helped pioneer their work with state and local governments. I also led platform evangelism efforts for TTS’ cloud platform, which supports over 30 critical federal agency systems.

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