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Software Delivery Platforms: The Original Low-Code Platforms
At their core, both low-code platforms and software delivery platforms share a common goal: making it easier to build digital solutions that meet the needs of users.
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Searching For Patterns in Digital Modernization
We need to find new patterns to guide the work of digital service teams in government to lay the foundation for the next generation of public services
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Using generative AI to transform policy into code
Last week, I took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.
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AI Can’t Save Us By Itself
Who do we hold accountable for decisions that get made or actions that are taken by government when some part of the decision making has been ceded to an algorithm or an AI model?
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Two clear signs that you might be under-investing in your software delivery platform
As agencies use platforms to support these efforts, issues occasionally crop up. In this post, I talk about two common issues, what they mean, and how they can be fixed.
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The end of the beginning for IRS Direct File
The next challenge for the IRS, and for other federal agencies working to deploy new digital services, is to sustain the momentum after they are rolled out and ensure that these new solutions continue to meet the needs of users in the years ahead.
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Parking Signs and Possible Futures for LLMs in Government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.
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Starting to Believe in Central New York
The City of Syracuse, New York is on the cusp of massive change that will remake our city. Are people ready to believe that the change is real?
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Preparing for an AI Future in Government Service Delivery
When we hear industry observers and AI experts tell us today that governments can reap the benefits of the latest wave of AI innovation if they organize and prepare their data, they are right – but this is not a new insight. This has always been true.
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Additional Guardrails for AI use in Government
Any use of AI or automation in government, particularly as it relates to benefit determinations or claims, needs to be accompanied by policy guardrails that create strong disincentives for improper denials of claims for benefits.
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