The Next Big Thing: Open311 Inquiry API

Earlier this month, Philip Ashlock of OpenPlans published a nice Open311 “wish list” for the new year.

There is a lot of exciting stuff on this list, and Phil’s thoughts are sure to be the basis for lots of innovative and interesting work in 2012.

311 Contact Center

When people think about the “Open311 standard” they typically think of the GeoReport V2 specification. This is the spec that details the interface for submitting non-emergency service requests to municipalities.

Reporting potholes, graffiti, garbage on the streets, etc. is often what people envision when they think of municipal 311 service. But this is only part (actually, a relatively small part) of the types of contacts that 311 centers receive.

For most 311 centers, the majority of contacts involve not the reporting of an incident, but an inquiry – a question about government services or a request for information.

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